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Partners / RingCentral
We are a RingCentral® partner. We set up and migrate RingCentral phone systems, configure AI Receptionist™, and connect calls and texts to the CRM and tools the team already uses.
Products
Three RingCentral products, configured for how calls come into the business.
RingCentral's AI communications platform. It includes AI Receptionist, a personal AI assistant for live transcription and summaries, and AI Conversation Expert (ACE) for conversation analytics.
Generative-AI call answering built into the RingCentral phone system and sold as an add-on. It answers calls, handles routine questions, routes calls by name, keyword or context, and sends follow-up texts with confirmations or scheduling links. It learns from your website, FAQs and documents.
An omnichannel contact center: voice, SMS/MMS, chat and email in one agent application, with AI coaching and conversation analytics. It launches from the RingCentral app and shares its directory and presence.
Our part
RingCentral provides the platform. We configure it for the business and keep it working.
Number porting, moving off a legacy PBX or another VoIP provider, and configuring routing, queues and users.
Training AIR on the business's website, FAQs and documents, then testing how it answers and routes real call types.
Connecting RingCentral to the CRM, calendar and other tools the team uses, so calls and messages are recorded there.
Configuration changes, new users and troubleshooting after launch.
Industries
FAQ
No. We can get you set up on RingCentral from scratch, or take over configuration and integration work on an account you already have. Either way, the implementation, AI Receptionist setup and CRM integration are the same work.
Porting your existing numbers (or provisioning new ones), migrating off a legacy PBX or another VoIP provider, configuring call routing and queues, and connecting RingCentral to the CRM and tools your team uses, so calls, texts and messages are recorded there.
AI Receptionist (AIR) learns from your website, FAQs and uploaded documents, then answers routine questions, routes calls and sends follow-up texts. We load that material, set the routing rules and test it against the calls you actually get.
Yes. Moving off a legacy PBX or another VoIP or UCaaS provider, including number porting and reconnecting your existing integrations, is part of the standard implementation.
We set up RingCentral accounts, numbers and call flows. We also do the configuration, AI Receptionist training, CRM integrations and ongoing support.
Configuration changes, adding or removing users, troubleshooting integrations, and checking that AI Receptionist and call routing keep working as the business changes.
How we work
The same five gates for our own products and for yours. Nothing reaches your customers on the strength of a demo.
Every change starts in a separate copy of the code, so work in progress never touches what is live.
git worktree add .worktrees/your-changeAgents write and test code beside us. They hold no passwords: every call they make goes through our gateway, which checks it and logs it.
agent → gateway → policy · audit · callTests, before-and-after screenshots of the running app, then independent reviewers. It does not move on until no serious finding is left.
review: 0 high · 0 medium → passThe pipeline builds and deploys. Then we check the running service itself, not just a green build.
replicas 1/1 · image sha matches · health 200Each integration we run is tested against its provider every night, so a changed API is caught before your team notices.
nightly: each integration vs its provider
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