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Communication Systems

Answer every lead

A missed call is often a lost customer. We set up phones, messaging and follow-up so calls get answered or returned.

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VoIP CallsSMSWhatsAppEmailWeb ChatSocial DMs

TL;DR

VoIP, SMS and AI chat connected to your CRM, so each call is logged and a missed call gets an automatic text back. RingCentral, Aircall, Twilio and Gemini voice agents can answer outside office hours.

The communication problem

Where calls and messages usually get lost

Missed calls

Automated call handling across all business hours

24/7 availability

Slow replies to enquiries

An automatic first reply to each enquiry

first reply sent automatically

Forgotten follow-ups

Automated follow-up sequences you can control

follow-ups scheduled for you

No visibility into conversations

Centralized conversation history and searchability

all messages in one place

Built on RingCentral, Twilio, Aircall

Communication capabilities

Configured around how your team already answers, routes, and follows up

Contact Center

IVR, call queues, and live monitoring on one screen

  • Interactive Voice Response (IVR)
  • Call queue management
  • Real-time dashboards
  • Agent performance metrics

SMS & WhatsApp

Two-way messaging on the channels your customers use

  • Bulk SMS campaigns
  • WhatsApp Business API
  • Two-way conversations
  • Message templates

VoIP

Voice infrastructure sized for a small or mid-sized team

  • SIP trunking
  • Number porting
  • Failover routing
  • Call analytics

What we connect

Phone, inbox, and replies connected to the CRM you already run

VoIP phone system

A business phone your team can use from anywhere

  • Local and toll-free numbers
  • Call routing and queues
  • Mobile app for your team
  • Call recording and analytics

Unified Inbox

All messages in one place

  • SMS, email, and web chat
  • Facebook and Instagram DMs
  • Google Business messages
  • Team collaboration tools

Automated responses

An immediate reply while your team is busy

  • Instant auto-replies
  • After-hours messaging
  • Appointment confirmations
  • Review requests

A short setup

  1. Day 1

    Configure

    Phone system setup / Number porting or new numbers / User accounts created

  2. Day 2

    Integrate

    Connect to your CRM / Set up automations / Configure routing rules

  3. Day 3

    Train

    Team training session / Go live / Support handoff

We handle configuration, integration and training. Most setups take days rather than weeks.

Availability
24/7
Support
24/7
Integrations
50+
Message Sync
100%
FAQ

Frequently asked questions

How VoIP, SMS, and AI chat integrate with your CRM and after-hours workflows.

Can you integrate VoIP with our CRM system?

Yes. We integrate phone systems with CRMs so calls are logged automatically, caller information pops up on screen, and call recordings attach to contact records. We work with VoIP providers like RingCentral, Vonage, Aircall, and built-in CRM dialers.

What is missed call text-back automation?

When you miss a call, the caller gets a text such as 'Sorry we missed your call. How can we help?' It keeps callers who would otherwise try another business, which matters most for service businesses.

Do you build AI chatbots for customer service?

Yes. They answer common questions, book appointments, capture leads and hand harder issues to a person. They understand questions phrased in different ways, so customers do not have to match a script.

Can you help with SMS marketing and automation?

Yes. We set up SMS campaigns that follow opt-in rules, appointment reminders, review requests and two-way texting, all logged in your CRM.

How do you handle after-hours customer communication?

Chatbots, SMS auto-replies and AI voice systems answer routine questions out of hours, and urgent messages are passed to someone on call.

Work

Related case studies

Communication tools we have built: an outbound dialer and calling-campaign apps.
  • Business SystemsNexusDialerNexusDialer puts outbound calling, the contact record and a personal AI assistant on the same screen, on the web and on the phone. It is our own contact-center product and is being built out now.View case study
  • Business SystemsButlerCRMButlerCRM keeps contacts, deals, email, calendar and tasks in one workspace that updates live for everyone in it. We rebuilt it on Elixir/Phoenix so changes appear for the whole team as they happen.View case study

Check your call handling

Tell us where the calls are slipping and we'll have a look at the setup.

Get in touch